Shipping policy
SHIPPING POLICY
At SpiderFold, we ship orders to customers in the countries where our products are available.
We work to process and deliver every order as quickly as possible. Below you will find information about our processing times, shipping times, tracking, and delivery conditions.
Order Processing
Once your order has been placed, we typically require up to 2 business days to process and hand it over to the carrier.
Orders placed during weekends or public holidays will begin processing on the next business day.
Once your order has been processed and shipped, you will receive the available tracking information when it becomes available.
Shipping Time
The estimated transit time is up to 9 business days from the date your order is shipped.
Therefore, the estimated total time from placing your order to delivery is:
Up to 2 business days for processing + up to 9 business days for shipping.
Shipping times are estimates and may vary due to circumstances outside of SpiderFold's control, including carrier delays, severe weather, customs processing, periods of high demand, or other logistical issues.
We will nevertheless do our best to ensure your order arrives as quickly as possible.
Order Tracking
Once your order has been shipped, you will receive the available tracking information so you can check the status of your shipment.
Please note that there may be a short period between the shipment of your order and the first tracking update.
Free Shipping
All orders include free shipping, unless otherwise stated during the checkout process.
No additional shipping charges will be added after your order has been completed unless they were clearly disclosed before purchase.
Delivery Delays
Although we work within the delivery timeframes stated above, delays may occasionally occur due to circumstances beyond our control, including carrier issues, severe weather, customs processing, periods of high demand, or other logistical circumstances.
If your order experiences a significant delay, please contact us at:
We will help you check the current status of your shipment.
Where applicable law provides specific rights or remedies relating to delivery delays, those rights will be respected.
Customs, Duties & Import Charges
Depending on the destination country, an order shipped internationally may be subject to customs duties, import taxes, fees, or other charges.
Responsibility for these charges depends on the destination country's laws and how the shipment is handled by the relevant customs authorities.
Where such charges are not expressly included in the final price shown at checkout, they may be payable by the recipient, to the extent permitted by applicable law.
We recommend checking your country's customs and import regulations if you have questions about potential charges.
Delivery Address
Customers are responsible for providing a complete and accurate delivery address at checkout.
If an incorrect or incomplete address is provided and the order needs to be reshipped, additional shipping costs may apply where permitted by applicable law.
If you notice an error in your delivery address after placing your order, please contact us as soon as possible at:
We will do our best to update the address before the order is shipped. However, we cannot guarantee that changes will be possible once the order has entered the processing or shipping stage.
Undeliverable Orders
If an order cannot be delivered due to an incorrect or incomplete address, insufficient delivery information, refusal of delivery, or another circumstance attributable to the recipient, we will contact you where possible to help resolve the situation.
Any additional reshipping costs may be charged to the customer where permitted by applicable law and where those costs are disclosed in advance.
Damaged Packages
If your order arrives with visible damage, please contact us at spiderfoldcontact@gmail.com and provide photographs of the package and the product so that we can review the issue.
SpiderFold will handle these cases in accordance with applicable law and our Returns & Refunds Policy.
International Orders
This policy applies to orders placed from countries where SpiderFold makes its products available.
Shipping times, customs requirements, taxes, and consumer rights may vary depending on the destination country.
Where the mandatory laws of the customer's country, state, province, or territory provide additional or different rights or protections, those rights will prevail over this policy to the extent required by law.